Trip experience specialist

About the Role

We are seeking motivated, detail-oriented individuals to join our remote team as Trip Experience Specialists. In this position, you will help clients shape their vacation plans by researching suitable options, coordinating requested services, and keeping important trip details organized throughout the planning process.

This opportunity is a strong fit for individuals who enjoy helping others, exploring destination options, managing details, and providing dependable support. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

Key Responsibilities

• Speak with clients to learn about their preferred destinations, travel dates, vacation interests, budget, and special requests.
• Research accommodations, cruises, transportation, tours, excursions, activities, and other trip-related services based on individual needs.
• Assist with coordinating selected arrangements through approved supplier resources and organize confirmations, schedules, reservation details, and itinerary information.
• Provide ongoing support by communicating updates, answering routine questions, following up on pending items, and assisting with standard adjustments when necessary.
• Review trip information for accuracy, keep client records current, track important dates, and continue building knowledge of destinations and supplier offerings.

What You Can Expect

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and training for individuals new to the industry
• No previous professional travel experience required
• Continued team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to develop planning, communication, research, and customer-service skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Collaborative virtual team environment

Qualifications

• Strong written and verbal communication abilities
• Friendly, professional, and service-focused approach
• Excellent organization and attention to detail
• Ability to manage multiple trip requests, tasks, and deadlines
• Comfortable researching and comparing available options online
• Willingness to learn reservation systems, supplier resources, and digital tools
• Dependable follow-through and effective time-management skills
• Flexible and resourceful when client needs or plans change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or other qualified regions