National package sales training manager

Responsibilities:

• Focus on newly promoted sales manager training and certification at stores of excellence
• Assist in training duties related to new store openings both virtually and in person when requested
• Provide “Recovery” training for solid managers currently struggling with specific leadership requirements
• Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process.
• Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training. Assist with interview training requirements and behavioral interviewing skills.
• Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness.
• Facilitates the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs.
• Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction.
• Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity.
• Promotes learning culture by marketing learning and development programs to internal team members.
• Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning.
• Collaborates with support team and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities.
• Builds cross-functional relationships to drive training adoption and company required leadership initiatives.

Qualifications

• Bachelor’s Degree or Equivalent Work Experience
• Bilingual, English and Spanish strongly preferred
• Successful store manager for retail or similar experience
• Record of consistent above budget sales performance
• Demonstrated ability to build and maintain a full sales staff
• Established record of developing direct reports for promotion
• One-year of sales training
• One-year leadership training experience (preferred, yet not required)
• Ability to independently prioritize multiple projects at different locations
• Ability to conduct research, gather information for trend analysis
• High Quality scores as measured by Medallia, alert percentage, refund rate, and package net VPG performance
• Strong communication and facilitation skills
• Excellent written and verbal communication skills