HR Service Center Representative - Junior

Location: Framingham, MA

Onsite Flexibility: Remote

Contract Details

• Position Type: Contract
• Contract Duration: 6 months (with potential to extend and/or convert)
• Pay Rate: $22.00 / Hour (USD)
• Shift / Schedule: Monday – Friday, 8:00 AM – 4:00 PM EST or 9:00 AM – 5:00 PM EST; 36.25 hours per week

Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR Shared Services regarding Leaves of Absence. They will provide information regarding Company specific HR policies and/or procedures, while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection. This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system. This group focuses on leave of absence, disability, and unemployment type of tasks.

Key Responsibilities

The majority of the workday will involve administrative processing tasks, such as managing leave of absence related emails, reviewing documentation, handling case management activities, and preparing and sending out documents. This role requires someone who is comfortable performing repetitive tasks and maintaining focus while completing detailed, routine work for extended periods. Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies. Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services. Performs accurate and timely administration of leave of absences, using dashboard reports to capture workload.

Required Skills

• Ability to multi-task and work in a fast-paced environment
• Strong communication, organizational and interpersonal skills
• Exceptional customer service and follow-through skills
• Ability to maintain confidentiality and apply privacy requirements
• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
• Experience working on a team, and remaining flexible
• Knowledge retention and recall
• Self-sufficient utilization of resources
• Ability to work under pressure
• Strong attention to detail

Preferred Skills

• Previous HR experience is preferred (leave of absence, unemployment, etc.), or candidates who have a want to move into more of an HR type of position
• Knowledge of HR policies, procedures, and systems

Education Requirements

• High School Diploma or equivalent experience (required)
• Bachelor's degree (preferred)

Required Experience

Minimum 1–2 years of solid work experience OR related experience

Nice-to-Have Experience

Previous HR experience (leave of absence, unemployment, etc.)

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Important Notes

Candidate is required to complete a HireVue video interview at the same time the candidate is submitted.

About the Client

This client is a Fortune 100 retailer and the world's leading off-price apparel and home fashions company, operating more than 5,200 stores across ten countries under iconic retail brands. With a business model built on delivering quality, brand-name, and designer merchandise at prices typically 20 to 60 percent below full-price retail, the organization has created one of the most distinctive and enduring value propositions in global retail. Internally, the company is known for a fast-paced, entrepreneurial environment offering meaningful career pathways for professionals in merchandising, operations, supply chain, corporate finance, marketing, and technology, including HR service center representatives, buyers, and retail operations specialists.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-13781