Director of programs

This is a remote position.

Critical Functions

1. Program Management & Operations
   • Oversee day-to-day execution of programs, including intake, eligibility, service delivery, and follow-up
   • Refine and maintain program policies, procedures, and workflows; identify operational risks and implement solutions to improve efficiency and participant experience
   • Assess and make any necessary improvements to intake process -- including evaluating, selecting, and implementing a long-term technology platform to replace current manual and stopgap workflows
   • Develop and maintain documented SOPs for all core program functions, written for transferability
   • Identify gaps in access or awareness and communicate insights to leadership
   • Support the development and management of program reports and budgets for leadership and funders
   • Track, analyze, and report on program outputs and outcomes
2. Community Partner Program (CPP) Administration
   • Transition full CPP ownership from the Director of Operations upon hire, including knowledge transfer and process documentation
   • Own the full CPP cycle from end to end -- annual grant funding outreach, partner agreement renewals, report collection and tracking, and payment processing
   • Serve as the primary point of contact for all Community Partners
   • Manage partner relationships proactively, ensuring agreements are current, reports are received on time, and partners have what they need to participate effectively
3. Community Outreach & Partnerships
   • Build and maintain a targeted referral network of healthcare providers, imaging centers, social service agencies, and community organizations serving underserved populations
   • Lead outreach meetings and presentations with referral partners
   • Support outreach efforts to increase awareness and utilization of resources
   • Serve as a point of contact for complex or high-priority referrals
4. Grants & Reporting
   • Support grant applications by providing program data, narratives, and insights
   • Track and report program outcomes for funders and internal use
   • Maintain accurate and organized program documentation
5. Team & Cross-Functional Collaboration
   • Supervise the Program Coordinator; provide day-to-day guidance, escalation support, quality oversight, and professional development
   • Partner with the Director of Operations on administrative and operational needs
   • Collaborate with Development on fundraising support including data, impact stories, and reporting
   • Collaborate with marketing partners to develop and maintain referral tools such as program one-pagers, eligibility summaries, and intake materials

Requirements

Qualifications

Required:

• Bachelor's degree in public health, social work, nonprofit management, or a related field, or equivalent professional experience
• Minimum of 5 years of experience in program coordination or management within nonprofit, healthcare, or human services on a national level
• Experience with grant-making and grant-distribution program model
• Minimum of 3 years of Supervisory experience
• Experience in medical advocacy, patient navigation, or public health
• Demonstrated ability to evaluate and implement technology or process improvements in a program setting
• Strong organizational, analytical, and project management skills
• Self-starter who thrives in a small, fast-paced environment
• Excellent written and verbal communication skills
• Comfort working in a remote team environment
• Must work EST hours 9am-5pm

Preferred:

• Spanish proficiency
• PMP certification or equivalent project management credential
• Familiarity with referral-based or patient/client service models
• Experience with community outreach and referral network development
• Familiarity with grant-funded programs and reporting requirements

Salary

$70,000-$80,000 annually; exact compensation is based on a range of factors including the labor market, job level, internal equity, and budget. Offers will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials.

Benefits

• Health, dental, vision, and retirement plan
• Work laptop and technology resources for a remote office
• Generous paid time off
• Flexible work arrangement in a fully remote environment
• A culture of learning and development
• The opportunity to contribute to a meaningful cause and advance your career in the nonprofit sector