Job Summary

We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities.

Job Description

We Are: Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.

You Are: Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company.

Responsibilities Include

• Work with our insurance provider clients and deliver great overall customer service
• Take in a high volume of calls, communicate via email and letters as appropriate
• Document all client communication across several platforms
• Be the point person for our clients as well as their customers

Qualifications

• 2+ years of customer service experience in a call-center environment
• Demonstrated communication, organizational and interpersonal skills
• Intermediate proficiency in Microsoft Office
• Strong independent problem solving and analytical skills

Preferred Qualifications

• 4+ years of insurance experience (insurance agent license a plus!)
• Bilingual (Spanish/English)
• Associates Degree

Things to know

Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm. Open concept work environment. Light to moderate noise activity.

Worker Type

Number of Openings: 0

Our Mission

Covenir’s mission is to provide unparalleled insurance processing services that allow insurers to focus on their core business. We transform “BPO” from Business Process Outsourcing to be BETTER Process Outsourcing.

Our Value Proposition

Covenir’s team of insurance professionals thinks beyond the routine daily tasks to create more efficient, high quality and cost-effective ways to perform and manage insurance operational activities allowing your team to focus on what they do best.

Benefits

Covenir offers a range of excellent benefits to our full time employees including medical, dental, vision and life insurance. We also offer a selection of additional voluntary benefits for your convenience. With generous paid time off and a laid back work environment, Covenir’s benefits are a great addition to your salary!

• Medical / Dental / Vision / Life *Including Life for Dependents
• 401(k) with Employer Matching
• Paid Vacation, Holidays, & Sick Days
• Short Term & Long Term Disability Plans
• Supplemental Insurance Options
• Flexible Spending Account Administration for Medical/Dependent Expenses
• Casual Dress Code
• Tuition Assistance & Insurance Certification Program

Policy Processing Systems Technology Corporation (Covenir) is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.