Job Details

Position Type: Full Time

Education Level: Not Specified

Salary Range: $125,000.00 - $140,000.00 Salary/year

Travel Percentage: Up to 50%

Job Shift: Any

Job Category: Customer Service

Apply today to join Coreforce, where your Client Success expertise makes a real impact. Join Our Team as a Client Success Manager (Enterprise) - CSM III

Company: Coreforce

Location: Remote

Job Type: Full-time

Salary: Based on Experience

Company Overview:

Coreforce is an innovative technology company providing public safety organizations a comprehensive technology suite from dispatch to the courtroom. Coreforce delivers integrated technology designed to support public safety entities, regardless of organizational size. Our products - body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

Client Success Manager (Enterprise) - CSM III – Build Your Career with Purpose

Join Coreforce and use your client success skills to support innovative technology that strengthens communities.

Why You’ll Love Working Here:

• 15 PTO days + floating holiday.
• Competitive benefits: medical, dental, vision, 401(k).
• We provide 401(k) matching per the terms of the 401(k) plan.
• Annual bonus.
• Tuition reimbursement.
• Career growth in a fast-growing, mission-driven company.
• Collaborative, purpose-driven culture.

Responsibilities:

• Own Strategic Enterprise Accounts
• Serve as the primary strategic owner for primarily Tier 0,1 & 2 enterprise level public-safety agencies.
• Build trusted relationships with Chiefs, Sheriffs, CIOs, and executive stakeholders.
• Act as the point of accountability and VoC across Client Success, Product, Support, and Executive Leadership.
• Drive Retention & Expansion
• Own renewal strategy and forecasting for assigned accounts.
• Identify and mitigate risk early to protect ARR.
• Drive multi-year renewals, expansion, and cross-sell opportunities.
• Lead Executive Engagement
• Conduct Executive Business Reviews and strategic planning sessions.
• Translate product capabilities into operational outcomes.
• Align client priorities with product roadmap and long-term value realization.
• Manage Risk & Escalation
• Proactively identify risks.
• Lead executive-level escalation management and resolution strategy.

Qualifications

• 5+ years in Client Success, Enterprise Account Management, or Strategic SaaS roles.
• Demonstrated success managing large, complex accounts with executive stakeholders.
• Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy.
• Proficiency using CRM platforms (HubSpot) to manage customer lifecycle, account data, and engagement tracking.
• Experience supporting public-safety, GovTech, or regulated enterprise environments preferred.
• Ability to travel 40% +/-
• Bachelor's degree is preferred or equivalent work experience.
• Preference will be given to those who have experience with Coreforce products and services.

Coreforce is an equal opportunity employer committed to diversity and inclusion.