Rental housing portfolio manager

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

YQC Properties, a leading property management firm, is dedicated to delivering exceptional and comprehensive property management services. With a commitment to excellence, we specialize in the management of multifamily, single-family, and commercial properties. Our team of seasoned professionals is driven by a passion for real estate and a relentless pursuit of client satisfaction. We are seeking a full-time Portfolio Manager to join our growing portfolio!

DUTIES INCLUDE:

• Directly manage and supervise assistant property manager, leasing agent, and multifamily onsite property managers for assigned portfolio.
• Provide leadership, guidance, and support to portfolio team in the execution of daily tasks and responsibilities.
• Analyze market trends and competitor strategies to identify opportunities for improvement.
• Conduct regular check-ins, performance evaluations, and training sessions for team members.
• Collaborate with assistant portfolio and onsite managers to address tenant concerns, maintenance issues, and lease management effectively.
• Oversee the implementation of company strategies and initiatives at the property level.
• Analyze key performance indicators (KPIs) for each property and develop action plans for improvement.
• Align marketing and leasing strategies with overall property goals ensuring efficiency, accuracy, and compliance.
• Oversee the leasing process from inquiry to lease signing.
• Train and guide leasing agents on effective leasing techniques and customer service.
• Collaborate with onsite teams to optimize property showings and tours.
• Foster positive relationships with current and prospective tenants.
• Address tenant inquiries, concerns, and feedback related to marketing and leasing activities.
• Conduct site visits to ensure that company standards are being maintained and to address any emerging issues promptly.
• Oversee move-in and move-out processes, following up with previous tenants for final disposition to include bad debt collection.
• Oversee assistant portfolio managers with monthly collection of rent, non-compliance issues, serving of legal notices, renewal process, and notices to vacate.
• Troubleshoot operational challenges and provide innovative solutions to improve property management efficiency.
• Work closely with the HR department to handle staffing matters, including recruitment, onboarding, and disciplinary actions.
• Foster a positive and collaborative working environment among all team members to enhance overall team performance.
• Manage all property operations incompliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc).
• Ensure compliance with company policies, procedures, and standards across all managed properties.

QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• High school diploma or equivalent.
• Proven performance for 5 years minimum in property management in single family, multifamily, and commercial properties a must.
• Ability to work in a fast-paced environment.
• Ability to resolve conflicts and facilitate collaboration.
• Ability to multi-task and differentiate competing priorities to optimize efficiency.
• Approximately 80% in the office environment using computer and phone.
• Approximately 20% outside of office to include: inspect property grounds, including apartments, building structure, landscaping, and signage which may require the ability to climb stairs, ladders, and maneuver walkways.
• Consistently demonstrate excellent customer service skills and professional development.
• Knowledge of preventive maintenance preferred.
• Working knowledge of leasing practices.
• Excellent verbal and written communication skills, marketing and negotiation skills.
• Comply with all Fair Housing & Equal Housing Opportunity requirements.
• Comply with appropriate state landlord/tenant statutes.
• Must own a dependable vehicle and have a valid driver’s license. Will be required to drive in Washington and/or Oregon.