Front end manager - availability required 4am to 12am

New Seasons Market began in 2000 as a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region’s farmers, ranchers, growers and makers.

Today we are part of Good Food Holdings; a collection of regional specialty grocers committed to serving our communities with the highest quality of products and great service, where our goal remains the same: to build community through good food. Accordingly, we seek skilled team members who share the same commitments and who appreciate the fact that New Seasons Market celebrates diverse backgrounds and experiences.

Job Title: Front End Manager

Department: Front End

Job Region: Oregon / SW Washington

Reports-To: Assistant Store Manager

Exemption Status (typically): Non-Exempt

Requirements:

As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business. Must complete and maintain any required alcohol selling, food and work safety trainings/certifications.

About the role:

Accountable for overall success of Front-End department, including financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training and performance management. This is a management/leadership position. You are responsible for providing leadership in line with company values of equity, inclusiveness, and promoting a positive and progressive work environment in alignment with our company mission, vision, values and policies.

General Requirements:

• Manages and provides oversight to all areas of the department. Assesses, prioritizes and delegates tasks and production while also cashiering and bagging customer purchases and performing carry-outs as needed.
• Establishes service expectations and trains staff to deliver an exceptional customer experience in the front end, utilizing company programs/policies.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Models friendly and attentive customer service, coaches staff, recognizes accomplishments and identifies areas of opportunity.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches’ staff to do the same.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Meets financial goals and schedules department accordingly.
• Ensures department is trained and complies with alcohol sales and other state / local regulations.
• Maintains Front End resource guide and ensures cashier accuracy.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Coaches department to maintain appropriate, accurate and organized inventory and back stock. Handles damaged and spoiled product according to company policy.
• Maintains a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed.
• Balances administrative tasks with presence on floor.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
• Builds trust and respect through dependability, organization and follow through.
• Promotes a collaborative team environment through recognition, leading by example and working alongside staff.

Position Responsibilities:

• Provides oversight to all areas of the department. Assesses, prioritizes and delegates tasks and production while also cashiering (register, POS or self-checkout units) and bagging customer purchases and performing carry-outs.
• Establishes and maintains service expectations and trains staff to deliver an exceptional customer experience in the front end, utilizing company programs / policies.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Models friendly and attentive customer service, coaches staff, recognizes accomplishments and identifies areas of opportunity.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches staff to do the same.
• Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labelling and common dietary restrictions.
• Partners with department manager to establish cash handling, register and return procedures for department and ensures compliance.
• Assists in maintaining Front End resource guide and ensuring cashier accuracy.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Coaches department to maintain appropriate, accurate and organized inventory and back stock. Handles damaged and spoiled product according to company policy.
• Maintains a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed.
• Balances administrative tasks with presence on floor.
• Manages and provides oversight to all areas of the department. Directly manages all department staff, including performance management and review writing, scheduling, and providing ongoing training, coaching, development and feedback.

Tools and Equipment Used:

This position is required to use handheld devices and other technology and may be required to use the following tools and equipment: box knife, baler, scanner, hand truck, POS, conveyer belt, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping/janitorial and standard office equipment.

Physical and Environmental Work Space:

Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and/or chemicals.

Benefits Information:

All staff have access to our Employee Assistance Program (EAP) and our 30% staff shopping discount. Full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days are eligible for medical, dental, vision, pre-tax spending accounts, life, accidental death & dismemberment (AD&D), and disability benefits.