Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

Responsible for providing support services in handling incoming telephone calls, mailings, emails and other forms of electronic communications from our clients and their members participants. Demonstrates professional and effective communications and interactions with callers and their questions or inquires. Handles very sensitive and confidential information that must be entered accurately and appropriately, and then store those documents into our document management systems and proprietary software.

How you'll make an impact

• Handles a high volume of inbound calls and participant inquiries with professionalism, accuracy, and empathy.
• Provides timely and effective resolutions by following established procedures, scripts, and guidance.
• Delivers an exceptional participant experience through clear communication and strong customer service skills.
• Accurately addresses questions and concerns while ensuring compliance with company policies and processes.
• Demonstrates sound judgment by identifying complex or sensitive issues requiring additional support.
• Escalates unusual, complex, or irate caller situations to senior team members when appropriate to ensure prompt resolution.
• Maintains a positive, solutions-oriented approach while managing participant expectations and achieving service level goals.
• Performs other duties as assigned or as business needs are changed or expanded.

About You

Required: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Preferred: Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word. Experience in healthcare industry a plus.

Behaviors

Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)