ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

ZoomInfo is seeking a Senior Data Analyst to drive our customer insights and competitive intelligence strategy, leading analyses that shape how we evolve our data products to meet customer needs and maintain market leadership.

In this role, you'll become the expert in the customer experience with our Data Product and ZoomInfo's competitive landscape. You'll design rigorous analyses (understanding complex problems, forming hypotheses, testing with data, and delivering well-backed recommendations) that translate customer feedback, market trends, and competitive movements into strategic priorities. This isn't about building dashboards or SQL reports. This is about strategic analysis that drives decision-making and ensures our data products continuously evolve to power GTM and agentic workflows for sales and marketing professionals.

As a trusted advisor to Product, Engineering, and Data Leadership, you'll progressively own more of the customer insights strategy and lead larger strategic initiatives. This is a role with a significant growth runway for someone who wants to become the go-to expert on customer-driven data strategy and competitive positioning.

Who You Are

Strategic Thinker with Analytical Depth: You understand how to translate customer data and market intelligence into actionable strategy. You've worked with customer analytics, product intelligence, or competitive analysis (maybe you've shaped product strategy, identified market opportunities, or driven data-driven prioritization). You don't just execute—you have informed opinions on what matters, and you're comfortable saying "here's what we should do and why" based on your analytical understanding and business judgment.

Growth-Oriented Problem Solver: You're excited to build deep expertise in product analytics and competitive intelligence and grow into leading strategic initiatives. You're equally comfortable designing quantitative analyses and conducting qualitative research, connecting data patterns to business impact. You thrive in evolving environments where priorities shift and problems aren't always well-defined, maintaining momentum and quality even when the path forward isn't perfectly clear.

Clear Communicator: You can build compelling narratives that drive decisions, whether through presentations, written reports, or demos. You're skilled at distilling complex analyses, defending recommendations, and translating technical concepts for non-technical stakeholders.

What You'll Do

In your first 12-18 months, you'll build deep expertise in customer and competitive intelligence, establish analytical frameworks and insights cadences, and progressively take on strategic prioritization and forward-looking initiatives. You'll learn our data products and systems while bringing fresh analytical perspectives.

Build Deep Customer & Competitive Expertise

Analyze customer behavior patterns, feedback data, and usage metrics to identify improvement opportunities in coverage, accuracy, and depth
Master ZoomInfo's competitive landscape: who our competitors are, what data they offer, how they're evolving, and where differentiation opportunities exist
Develop strong relationships with Product, Engineering, Data Leadership, and fellow analysts to understand context and build institutional knowledge

Establish Frameworks & Intelligence Cadences

Build and maintain a customer feedback framework using internal tools (platform usage tracking, call recordings, etc.) to become the customer/competitive knowledge expert for technical stakeholders
Develop standardized frameworks for evaluating competitive threats, such as data models backed by multiple sources that provide ongoing intelligence
Deliver actionable insights that inform product roadmap decisions
Document learnings, approaches, and analytical frameworks to share knowledge across the team

Drive Forward-Looking Initiatives

Influence roadmap prioritization by translating customer pain points and competitive trends into concrete data improvement opportunities with informed recommendations
Identify and lead opportunities for core data initiatives based on customer needs and competitive gaps (new data sources, expanded attributes, improved coverage, intelligence signals). Projects may range from week-long investigations to month-long strategic efforts
Partner with Engineering and Product to assess feasibility and shape solutions
Conduct impact analyses that quantify how improvements affect coverage, accuracy, and depth, helping bridge immediate needs with long-term data capabilities

What You'll Bring

Required

Bachelor's degree in Business, Economics, Computer Science, Engineering, Mathematics, Statistics, or related quantitative field
5+ years of experience in data analytics, customer analytics, product analytics or related strategic roles (these backgrounds are interchangeable)
Experience conducting customer analytics, market research, or competitive analysis that informed product or business strategy
Ability to design and execute rigorous analyses, solving ambiguous, multi-faceted business problems
Strong programming skills in Python and SQL for data analysis and manipulation. You may use AI tools to accelerate coding, but should be capable of building technical proof-of-concepts or experimental tools independently
Demonstrated ability to work effectively with Product and/or Engineering teams, translating between analytical findings and strategic business needs
Excellent communication skills: able to build compelling narratives and explain strategic recommendations to diverse audiences
Self-directed with strong ownership mentality: you drive your work forward and know when to seek input

Strongly Preferred

Ability to work hybrid from our Waltham, MA or Vancouver, WA office locations
Experience with B2B data products, business intelligence platforms, or data-as-a-product companies
Experience with customer analytics, product analytics, or usage data analysis
Background in competitive intelligence or market research
Knowledge of GTM workflows, sales intelligence tools, or B2B go-to-market strategies
Experience creating strategic frameworks or conducting impact assessments
Track record of leading or co-leading cross-functional strategic initiatives

This Role Is Not a Fit If:

You're looking to focus primarily on building dashboards, creating reports, tracking ongoing metrics, or data engineering architecture. While you'll conduct strategic analyses and need general knowledge of ZoomInfo's data pipelines to inform your recommendations, the core mission is forward-looking strategic analysis focused on customer insights and competitive intelligence, not operational reporting or production engineering.

This Role Is a Strong Fit If:

You want to become an expert on customer-driven data strategy and competitive positioning and grow into leading strategic initiatives. You're excited to build deep analytical expertise, contribute informed opinions to prioritization decisions, and progressively take on more ownership as you master the domain. You enjoy solving problems where the answer isn't obvious and seeing your analysis directly shape product direction.

#LI-JH

#LI-Hybrid

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.

$102,200—$160,600 USD

About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

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ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.