Position Summary

Position handles the day to day operations of providing assistance to staff working with insurance matters, supervising, advising and overseeing posting, collections, and/or reimbursement functions, and counseling patients and/or families on options for financial assistance. The position requires strong registration experience, including identification of non-contracted plans, insurance verification, and comprehensive insurance knowledge. Additional duties include charge posting, process improvement, and acting as a liaison with clinical staff.

Primary Duties & Responsibilities:

• Communicates policies and educates staff on billing issues to promote efficient flow of billing process.
• Counsels financial and other issues regarding accounts management.
• Advises department managers on collection issues that arise.
• Identifies/posts missing charges.
• Monitors and updates monthly collection totals in department.
• Advises affected areas on fees/posting updates/client billing.
• Participates in selection process of new employees, training, supervising and evaluating employees; informs employees of changes in the department.
• Assists with coverage in staff areas during illness/vacations.
• Assists IBC team with special projects.
• Performs charge posting.
• Supports process improvement initiatives.
• Acts as a liaison with clinical lab staff.
• Performs insurance verification and identifies non-contracted plans and insurance issues.
• Applies comprehensive insurance knowledge in daily operations.

Working Conditions:

Job Location/Working Conditions: Normal office environment. Physical Effort: Typically sitting at a desk or table. Repetitive wrist, hand or finger movement. Equipment: Office equipment.

Required Qualifications

Education: Associate degree or combination of education and experience may substitute for minimum education.

Certifications /Professional Licenses: No specific certification/professional license is required for this position.

Work Experience: Relevant Experience (5 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Accounting, Communication, Customer Service, Finance, Health Insurance, Organizing, Problem Solving, Supervisory Management

Salary Range

$58,300.00 - $90,400.00 / Annually

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position.

Benefits Statement

Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity.