Microsoft dynamics 365 contact center developer

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Job Details:

Job Title: Microsoft Dynamics 365 Contact Center Developer

Location: Atlanta GA (Hybrid – 3 days onsite)

Duration: 12 months Contract

Job Description:

Key responsibilities:

• Design, develop, configure, and support Microsoft Dynamics 365 Customer Service / Contact Center solutions.
• Develop omnichannel customer-service capabilities across voice, chat, messaging, and digital channels.
• Configure routing, queues, agent experiences, workstreams, SLAs, and case-management processes.
• Build customizations using Dataverse, Power Apps, Power Automate, JavaScript/TypeScript, C#/.NET and APIs.
• Integrate Dynamics 365 with enterprise applications and contact-center platforms.
• Implement automation and AI-assisted customer-service capabilities.
• Develop and maintain integrations using REST APIs, web services, Azure services, or equivalent integration technologies.
• Perform coding, unit testing, debugging, deployment, production support, and performance optimization.
• Build/support CI/CD and DevOps processes for contact-center applications.
• Collaborate with business, product, architecture and IT teams to translate requirements into technical solutions.
• Ensure scalability, availability, security and reliability for customer-facing contact-center systems.

Staffworxs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.