Job Summary/Basic Function:

Perform specialized human resource and administrative support work that promotes accurate, timely, and compliant human resource services and records; provide responsive customer service to employees and campus partners; and perform related work.

This position may have the opportunity to work a hybrid work schedule (where a mix of in-person work from a Boise State worksite and an alternative work location within the state of Idaho is utilized) after an agreed-upon probationary/training period. Candidates must be able to work on-site as needed.

This position is not eligible for VISA sponsorship.

Department Overview:

Human Resources and Workforce Strategy fosters a thriving campus community designed to enhance well-being, collaboration, innovation, and career growth. Our mission is to build and empower an engaged workforce to advance the university’s mission. Join us and be part of a collaborative environment where innovative ideas are valued, work-life balance is prioritized, and strong connections to the campus community are built. Together, we can make a positive impact on the lives of our students and the broader community.

Level Scope:

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area or specialization or responsibility with minimal supervision.

Essential Functions:

• Deliver exceptional HR service and support to employees, faculty, staff, and campus partners, serving as a trusted first point of contact for HR-related questions and needs.
• Manage and respond to HR inquiries through the HR Processor inbox and ServiceNow ticketing system, and other communication methods, ensuring timely, accurate, and customer-focused resolutions.
• Provide responsive support by phone and in-person, helping customers navigate HR processes and connecting them with the appropriate resources.
• Build strong partnerships across the campus community by serving as a knowledgeable and approachable liaison between Human Resources and campus stakeholders.
• Serve as an essential member of Boise State’s HR Processing team, ensuring timely and accurate HR transactions that directly support employees throughout their employment lifecycle.
• Maintain accurate and confidential employee records and HR systems, ensuring information is current and accessible for critical university processes.
• Review and track personnel records and employment actions to ensure alignment with federal and state regulations, university policies, and HR requirements.
• Perform accurate data entry and transaction processing that directly supports on-time and accurate pay for faculty, staff, and student employees.
• Partner with the HR Processing team to manage daily priorities, shifting workloads, and seasonal HR activities, providing flexibility and support during high-volume periods.
• Contribute to the whole HR Operations team and support the Front Desk functions as needed.
• Will perform other duties as assigned.

Knowledge, Skills, Abilities:

• Ability to communicate effectively in writing and orally to convey information effectively.
• Knowledge of principles and processes for providing excellent customer and personnel services.
• Knowledge of administrative and clerical procedures and systems.
• Ability to maintain confidentiality, exercise sound judgment, and handle sensitive employee information appropriately.

Minimum Qualifications:

• Some knowledge of: human resource management concepts.
• Good knowledge of: administrative support functions including organizational skills, composing business documents, compiling and summarizing data, and customer service.
• Experience: interpreting and applying employment laws, rules, regulations, and policies.

Preferred Qualifications:

• Strong basic applied knowledge of Gmail, Google Workspace, and Microsoft Suite applications.

Salary and Benefits:

The minimum starting salary for this position is $20.28/hr, consistent with the established pay grade. Starting Compensation above the minimum may be considered based on the selected candidate's relevant experience, education, qualifications, and other job-related factors (in accordance with the University's compensation practices).

Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

Required Application Materials:

Cover Letter, Resume, and Three References.

About Us:

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/