Lead it operating model (itom) architect

At Logicalis Spain, we are looking for a LEAD IT OPERATING MODEL (ITOM) ARCHITECT to work for one of our clients in Madrid.

The Lead IT Operating Model (ITOM) Architect will drive the end-to-end design and operationalization of a global, platform-centric IT Target Operating Model. This role is responsible for bridging executive digital strategy with ground-level organizational structures, establishing governance frameworks, defining global vs. regional decision rights, and aligning platform delivery models across enterprise domains (e.g., ERP, Integration, Cloud/Infrastructure, Data & AI). Proven experience in Operating model transformation projects is needed to detail.

Key Responsibilities & Scope of Work:

• Target Operating Model Design: Define and refine the global IT Target Operating Model blueprint, shifting from traditional siloed/regional IT functions to a modern platform-centric and product-driven model.
• Executive & Stakeholder Alignment: Lead alignment sessions with C-suite stakeholders (CDIO, CIO, CFO, Business Leads) to secure buy-in on ITOM design principles, North Star vision, and trade-offs.
• Governance & Decision Rights: Establish global IT governance charters, decision rights (RACI), steering committee mechanisms, and business relationship management (BRM) interfaces.
• Platform Architecture & Mapping: Group applications and technology capabilities into Business and Tech Platforms (e.g., SAP/ERP, ServiceNow, Data/AI, Digital Portals).
• Change & Capability Strategy: Assess org readiness, identify skill/role gaps, and define transition paths for key leadership and platform roles.

Mandatory Deliverables & Qualification Criteria:

• Future-State ITOM Structural Blueprint & Org Topology;
• Global IT Decision Rights Matrix & Governance Framework;
• Business & Tech Platform Capability Model;
• C-Suite Executive Alignment Packages & Strategy Memos.

Required Qualifications & Experience:

• Experience: 12+ years in technology consulting or enterprise corporate IT leadership roles, with at least 5 years leading global ITOM, IT transformation, or IT M&A/carve-out initiatives.
• Operating Model Expertise: Proven track record implementing platform-centric, product-led, or matrixed global IT operating models in multi-national industrial or complex corporate environments.
• Methodologies: Deep understanding of CMMI capability models, Enterprise Architecture frameworks (TOGAF), ITIL, and Agile governance at scale.
• Soft Skills: Strategic gravitas, executive presence, and strong stakeholder management across global, regional, and country business units.
• Education & Certifications: Master’s degree in Computer Science, Engineering, Business Administration, or related technical discipline.
• English (Fluent C1/C2 mandatory for all deliverables).

Location: Madrid - Hybrid (2 days office)

What do we offer?

• A stable position.
• A dynamic and collaborative work environment.
• Opportunities for professional development and continuous training.
• Online language classes to improve conversational skills.
• Hybrid work model.
• A day off for your birthday.
• Access to flexible compensation plans (restaurant vouchers, transport passes, and childcare vouchers).
• Health insurance and Wellhub.
• An exclusive employee discount portal.