Office agent ii - customer service - billing

an hour ago

Beneva

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hybrid, Longueuil, Quebec, Canada

Full Time

Junior (<2 years)

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Required skills

Customer serviceBillingPayment processingData analysisConflict resolutionAccount managementProblem solvingCommunicationFinancial services

Official Internal Job Title:

Office Agent II - Customer Service - Billing

Status:

Temporary (Durée déterminée)

Job Description:

Opportunité temporaire 6 mois!

Pourquoi ce poste est important

Tu aimes aider les gens, analyser des situations et trouver des solutions? Dans ce rôle, tu accompagnes notre clientèle et tu contribues chaque jour à offrir une expérience simple, humaine et rassurante dans leur facturation.

Ta contribution à l'équipe

Accompagner la clientèle en répondant à ses questions concernant les paiements, les prélèvements et l'état de son dossier
Conseiller la clientèle sur les solutions de paiement adaptées à sa situation et convenir d'ententes de paiement lorsque requis
Analyser les dossiers afin d'assurer l'exactitude des informations, d'apporter les correctifs nécessaires et de maintenir la qualité des données
Évaluer les demandes liées aux paiements, aux frais bancaires, aux remboursements ou aux changements au dossier en appliquant les procédures établies
Prendre des décisions concernant le maintien ou l'annulation d'un contrat en tenant compte de la situation du dossier et des besoins de la clientèle
Effectuer les suivis requis auprès de la clientèle concernant les soldes impayés et contribuer à la saine gestion des comptes

Ce qui te permet de réussir

Diplôme d’études professionnelles (DEP) ou l'équivalent
Expérience pertinente au service à la clientèle

Pourquoi choisir Beneva

On avance mieux quand on croit profondément à ce qu’on fait. C’est ce qui fait la force de notre mutuelle et de nos équipes. Chaque jour, notre travail contribue à protéger ce qui compte pour des millions de personnes.

Prendre soin des gens, ça commence aussi à l’interne. Pour t’aider à t’épanouir, tout est en place : un milieu de travail convivial, des avantages complets et des occasions d’évoluer tout au long de ton parcours.

Postule maintenant!

#LI-Hybrid

Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.

Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.

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Office agent ii - customer service - billing