Child support customer services representative supervisor - bilingual

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Job Title:

Child Support Customer Services Representative Supervisor - Bilingual

Agency:

Department of Human Services

Job Requisition ID:

JR0000003475

Shift:

Day (United States of America)

Compensation Details:

$51,880.00

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Bilingual Child Support Customer Services Representative Supervisor, this position will report to the Regional Director. This is a telework position and can be housed in any county within the State of Georgia.

What we offer:

Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Role and Responsibilities:

Supervises a unit that reinforces and communicates the conditions of existing obligations and enforcement actions. Interprets and applies state, federal and agency laws, rules, policies and procedures and assists staff with sensitive complex cases. Provides human resources management direction to assigned staff. Performs administrative assignments as required for the efficient operations of the unit. Coordinates and participates in local and statewide projects, as requested. Performs other professional responsibilities as assigned by manager, director or leadership team.

Preferred Skills/Qualifications:

Bilingual Spanish and English; Must be FLUENT in both languages High school diploma or GED and five (5) years of direct job-related experience which includes two (2) years in a lead worker, team leader, or supervisory role; -or- Two (2) years of experience at the lower-level Child Support Customer Svc Rep 3; -or- One (1) year of experience at the lower-level Child Support Customer Svc Rep 4 or position equivalent.

Additional Information:

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov

Employment Information: DHS is an equal opportunity employer. Current state employees are subject to State Personnel Board (SPB) Rules regarding salary. If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: hrhelpline@dhs.ga.gov. The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE). DHS will contact educational institutions to verify degree(s), diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications:

High school diploma/GED and five (5) years of direct job-related experience which includes two (2) years in a lead worker, team leader, or supervisory role; or four (4) years of experience at the lower-level Child Support Cust Svc Rep 2 (SST091) or position equivalent; or two (2) years of experience at the lower level Child Support Cust Svc Rep 3 (SST092); or one (1) year of experience at the lower level Child Support Cust Svc Rep 4 (SST093) or position equivalent.

Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.