Retail Store Manager

Position Profile

Reports To: Market Leader

FLSA Status: Full-Time, Non-Exempt

Updated: April 2025

Summary

The Store Manager is responsible for overseeing all aspects of sales, service and store operations at ERIK'S. Working closely with the Store Management Team, this role ensures operational excellence, delivers exceptional customer experiences, and develops a high-performing staff.

The Store Manager plays a key role in driving results, maintaining standards, and fostering a positive team culture.

Key Responsibilities

Ensure entire Store Staff are operating on ERIK'S Rails
Ensure all customers receive the highest level of service. HTP.
Responsible for all aspects of store operations

Additional Responsibilities

To successfully host the party, every retail team member must remain flexible to meet both customer and store needs. Regardless of your primary responsibilities, you are expected to step in and support wherever needed to drive the overall success of the business.

Qualifications

Proven success in retail sales.
Strong interpersonal and communication abilities-both verbal and written.
Customer-first mindset with excellent sales skills.
Leadership capabilities to inspire, guide, and support a high-performing team.
Proficiency with technology and computer systems.
Strong time management and organizational skills.
High personal accountability and a results-driven approach

Working Conditions

Ability to stand and move throughout the store for extended periods.
Ability to lift and handle up to 50 lbs. using appropriate equipment.

This position profile is a representation of what is required for an employee to succeed. As company needs change, position expectations may change. It is expected that all employees complete any reasonable request that may not be listed in their job description. Employees who feel a request is unreasonable should contact Human Resources.