Overview

Job Summary:

Allegis Group is a global leader in the talent acquisition industry. We are the fourth largest talent solutions company in the world, with core operating companies including Aerotek, TEKsystems, Aston Carter, and Actalent.

The UX team supports a collection of enterprise recruiter and candidate or talent platforms that:

Help candidates find the right job
Support recruiters in finding the right candidates for client companies
Support Allegis employees in better serving clients and candidates
Enable sales teams to be more consultative when engaging clients
Make candidates more discoverable across our platforms

At Allegis Group, you will be supported by leadership that values company culture and work-life balance. Allegis continues to invest in innovation across the staffing and services industry.

Allegis Group is looking for a senior mixed-methods UX Researcher with deep experience working in enterprise environments and leading high-impact research that informs product strategy, service design, and user experience decisions.

This is an individual contributor and player-coach role. The ideal candidate brings strong hands-on expertise in discovery research and validation studies, while also leading and developing researchers, shaping research direction, and partnering with Product, Design, Architecture, and business stakeholders.

Your work will aim to understand:

Employees, customers, and job applicants who use our products
Business processes, workflows, and service dependencies inside and outside of our products
Opportunities, risks, and unmet needs that influence product strategy and experience quality

You will be responsible for leading complex research across problem framing, concept and solution validation, and iterative product improvement. You will work closely with:

UX researchers
UX designers
Product managers
Architecture partners
Business and operational stakeholders
Senior leaders

Responsibilities

Essential Functions:

This role requires advanced experience conducting and leading UX research and design research across the product lifecycle, including:

Discovery research
Concept testing and validation studies
Usability testing
In-depth interviews
Field or contextual research
Surveys and mixed-methods studies
Journey mapping and service blueprinting

You will work to:

Lead discovery efforts to define the right problems to solve, uncover unmet user needs, and shape product direction
Design and execute validation studies that reduce risk before launch and confirm whether concepts, workflows, and designs are meeting user and business needs
Identify research questions, assumptions, and decision points for teams and leaders
Build research plans and roadmaps that align methods to business goals, product maturity, timeline, and risk
Drive high-quality execution from recruitment through moderation, synthesis, readout, and activation of findings
Translate research into clear recommendations, prioritization inputs, and strategic direction

Additional responsibilities include:

Select the right method or combination of methods based on the decision at hand, balancing speed, rigor, and impact
Synthesize qualitative and quantitative data from multiple sources into actionable insights that directly influence design, product, and business decisions
Lead workshops, working sessions, and stakeholder discussions to align teams on opportunities, risks, and next steps
Elevate research quality, consistency, and operational excellence through templates, coaching, and best practices
Mentor researchers in study design, analysis, storytelling, and stakeholder engagement
Partner with cross-functional leaders to ensure research is embedded early in planning and continues through validation and iteration
Contribute to research prioritization, roadmap planning, and team capacity decisions

Supervisory or Management Responsibility:

No direct management required, but, 3+ years of people or team management responsibility is preferred. Expected to coach and develop researchers, oversee quality of work, set priorities, and support performance and growth.

Budget Responsibility:

No direct budget ownership required, but experience influencing research prioritization, vendor usage, and resourcing decisions is preferred.

Qualifications

Minimum Education and/or Experience:

8+ years of experience conducting UX research in complex digital product or enterprise environments, using qualitative-leaning or mixed-methods approaches
Strong depth in discovery research, including problem framing, exploratory interviews, workflow analysis, journey mapping, and foundational research
Strong depth in validation research, including concept evaluation, prototype testing, usability studies, and decision-oriented evaluative research
3+ years of experience leading, mentoring, or directly managing researchers or research teams
Demonstrated ability to shape research strategy, prioritize high-impact work, and connect findings to product, design, and business decisions
Strong strategic research skills, including executive communication, storytelling, facilitation, stakeholder management, and business and product acumen
Experience influencing senior leaders and cross-functional partners in matrixed organizations
Bachelor’s degree in a related field or equivalent practical experience; advanced degree in HCI, Psychology, Anthropology, Human Factors, Sociology, Cognitive Science, Information Science, or a related discipline preferred

Skills/Abilities:

Top 5

Discovery research
Validation and evaluative research
Research strategy and prioritization
Stakeholder management and executive communication
People leadership and coaching

Additional Qualifications:

A portfolio demonstrating past work experience and deliverables, such as research plans, frameworks, reports, readouts, journey maps, and strategic recommendations
End-to-end experience across the research lifecycle, including framing, planning, recruiting, moderation, analysis, synthesis, storytelling, and activation
Experience leading research in ambiguous problem spaces and helping teams decide what to build, why it matters, and how to validate it
Strong command of a broad set of methods across foundational and evaluative research, and judgment in choosing the right level of rigor
Experience working in large, fast-paced software development environments at enterprise scale
Experience facilitating workshops, co-creation sessions, and cross-functional alignment discussions
Ability to identify patterns across studies, products, and journeys, and turn them into strategic opportunities
Experience handling confidential information and escalating issues when appropriate
Strong organizational skills, attention to detail, and the ability to manage multiple priorities through self-direction and team leadership
Experience improving research practice through mentorship, templates, standards, or research operations habits

Office Requirements:

Required in office at least 4 days a week out of our headquarters in Hanover, MD or offices in Jacksonville, FL

Benefits Overview:

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

Medical, dental & vision
Hospital plans
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
Company paid Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Tuition Assistance
Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)

Salary Range:

$102,700 - $156,200

The position is bonus-eligible

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Lauren Lara at llara@allegisgroup.com or call 410-579-3526 for other accommodation options.