About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

Job Title:

Commercial Sales Support Associate

Department:

Commercial Business

Reports To:

Regional Sales Manager

Exemption Status:

Non-Exempt (Hourly)

General Summary

The Commercial Sales Support Associate will be responsible for maintaining our customer relationships through responsiveness, communication, collaboration and local market teamwork with fulfillment and procurement. This is a fast-paced active environment which will require focus and flexibility to achieve our ultimate goal of giving time back to field sales reps by supporting all sales functions for the assigned BDMs and market(s).

Essential Duties and Responsibilities

Receive calls and take orders from customers.
Submit and fulfill customer orders on the website.
Serve as a first line web site support for the assigned customer base.
Connect with fulfillment and delivery to make certain we are meeting assigned customer needs.
Consistently work to help customers place their own orders on the website as they are able.
Consult with customers to establish their whole/complete needs.
Be a resource for customers who have questions about product availability, delivery timing, product use, substitutions.
Keep the sales and fulfillment teams informed of all customer needs, but in particular special needs or circumstances to properly service the customer.
Work with and manage Ops Technology/Yardi and other eProcurement platforms (property management software) orders with field sales representatives.
Additional duties and responsibilities as needed and assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
LOVE – Love the people, love the work and love the results.
INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
GRATITUDE – We recognize that we are blessed to be in the business of serving others.
HUMILITY – We strive for greatness with a humble, modest and respectful attitude.
TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.

Minimum Skills, Requirements and Qualifications

Clear understanding of sales operations, commercial/B2B sales and business fundamentals.
Refined interpersonal skills to engage with others, solid negotiating, and conflict resolutions abilities.
Able to foster teamwork and collaboration.
Able to motivate others both internally and externally to perform enthusiastically.
Must have excellent attention to detail and follow up.
Excellent PC skills including knowledge of Excel, Word, PowerPoint & Outlook.
Ability to work independently and during flexible hours.
Standing, walking, lifting (up to 50 lbs.) and climbing.

Compensation Details

$18 - $20 per hour

For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External

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Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.