JOIN UHA’S TEAM

We focus on your health and pay 100% for your family's medical insurance and provide 20 days of paid personal time off during your first year!

Client Relations Consultant I

Primary Purpose:

The Client Relations Consultant I is responsible for managing and retaining assigned employer group clients through proactive servicing, renewal planning, and solution-based support. This role serves as a trusted advisor to employer groups and brokers by providing consultative guidance, explaining renewal outcomes and plan performance, and helping clients navigate benefit and coverage decisions while maintaining strong client relationships.

Key Responsibilities:

Serve as the primary contact for assigned employer groups and broker partners
Build and maintain strong client relationships through proactive support and communication
Lead renewal discussions and explain premium changes, utilization trends, and plan performance
Partner with Underwriting to review and communicate renewal data and cost drivers
Recommend plan options and solutions that align with client needs and business goals
Resolve escalated client and broker concerns through cross-functional collaboration
Coordinate onboarding and account changes for employer groups
Maintain accurate documentation in Salesforce and internal systems
Ensure compliance with HIPAA, ACA, and company policies
Participate in open enrollment meetings, presentations, and departmental initiatives

Required Qualifications:

Bachelor’s degree or equivalent relevant work experience
Minimum three (3) years of customer service, account management, client relations, or sales experience
Strong communication, presentation, and relationship-building skills
Strong analytical, problem-solving, and organizational abilities
Ability to manage multiple priorities and work under deadlines
Proficiency in Microsoft Office programs, including Excel, Word, Outlook, and PowerPoint
Valid driver’s license and proof of automobile insurance required

Preferred Qualifications:

Experience in healthcare, insurance, account management, or employer group servicing
Experience presenting to clients or leading consultative discussions
Knowledge of healthcare benefits, renewals, and underwriting concepts

Working Conditions:

Requires on-site and virtual meetings at broker and/or client offices
Requires travel by airplane to neighboring islands and by automobile
This position is work from office

Competitive compensation & excellent benefits offered

Visit our website at https://uhahealth.com/page/career-opportunities to apply and for details about vacant positions.

An Equal Opportunity Employer