Retail Insight takes data and turns it into action.

We’re looking for a Client Project Manager to join Retail Insight, embedded directly within Kroger’s Store Support Office in Cincinnati.

This is a hands-on, high-impact role where you’ll act as the on-the-ground operational lead for one of our biggest clients. You’ll sit at the heart of the partnership; bringing structure, pace, and accountability to ensure initiatives move from strategy through to real-world execution.

You’ll be the key link between Retail Insight and Kroger which means owning delivery, driving alignment, and making sure commitments on both sides are met. And when needed, you’ll be out in stores, validating that what’s being delivered actually works in practice.

What you’ll be doing

Project delivery & execution

Own end-to-end delivery of projects across Waste and On-Shelf Availability programmes
Maintain clear project plans, timelines, and milestones
Spot risks early and proactively resolve blockers
Lead weekly status reviews and ensure actions are tracked and completed

Stakeholder management & alignment

Own meeting cadence, setting agendas, facilitating sessions, and driving outcomes
Work closely with Kroger stakeholders to keep priorities aligned
Coordinate internal teams ahead of key client engagements

On-site leadership

Act as Retail Insight’s dedicated on-site representative (up to 5 days per week)
Build strong relationships with Kroger teams and decision-makers
Manage client-side dependencies to keep delivery on track

Store validation & field work

Visit stores regularly to validate programme execution
Assess adoption, compliance, and results at store level
Turn observations into clear insights and actionable improvements

Reporting & communication

Create clear, executive-ready updates for both Kroger and internal stakeholders
Support quarterly business reviews and programme reporting
Maintain visibility of performance, risks, and key milestones

Our ideal candidate

You will have proven experience in project management, client-facing operations, or retail programme delivery
A positive track record of managing complex, multi-stakeholder projects
Project management qualification (PMP, PRINCE2, etc.)
Highly organised with excellent planning and tracking skills; including familiarity with tools such as Jira, Confluence, or ClickUp
Confident communicator comfortable working with executives and store teams
Self-starter who can operate independently in an embedded client environment
Willingness to travel up to 30%

Bonus if you also have

Experience in grocery retail (waste, availability, inventory, or store ops)
Previous experience working with or alongside Kroger
Exposure to SaaS or analytics programme delivery

Some of our extras...

We believe in flexibility, growth, and taking care of our people—both in and out of the office.

Hybrid & Flexible Working: Enjoy summer hours and extra days off for life’s big moments (including your birthday and wedding).
Generous Time Off: 26 days PTO (increasing with service), paid volunteer days, and full support for your wellbeing, including mental health resources.
Career & Learning: Access to a top-tier learning platform, career progression plans, and support to create your ideal home workspace.
Health & Financial Benefits: Comprehensive medical, dental, and vision coverage, plus a 6% matched retirement plan.
Personal Perks: Annual phone reimbursement, onsite gym access, and customizable benefits via our online platform.

Plus much more!

Our interview process typically involves 3 stages:

Initial Call with the Hiring Manager (Remote)
Panel Interview (Remote)
Final Stage interview (With Kroger on site)

Our average process takes around 3-4 weeks' but we will always work around your availability. You will have the chance to speak to our recruiter at various points during your process but if you do have any specific questions ahead of this please contact us.

Be your authentic self - Retail Insight is committed to promoting equal opportunities in employment. All employees and any job applicants will receive equal treatment. We actively seek to create an environment where everyone feels respected, supported, and encouraged to contribute their best work.