Assessment Lead

As WorkplaceNL’s Assessment Lead, you will be responsible for maintaining the consistency, accuracy and fairness of employer registration, billing and account management processes and systems. You will determine coverage under the Workplace Health, Safety and Compensation Act, 2022 (the Act) and the Canadian Interjurisdictional Agreement (IJA) on Workers’ Compensation.

You will be accountable for the provision of administrative, research, analytical expertise, and support to management relating to business processes, systems, operations and strategic goals. Through monitoring and reporting on the work of the Assessment Services Division, you ensure employers are compliant with the registration and reporting requirements of the Act and that assessment functions are effective, efficient and achieved in a cost-effective manner.

Role Responsibilities

Provides approvals, coaching and functional direction to Employer Services Advisors.
Monitors division performance and reports on departmental objectives and goals.
Identifies training needs and assists in the development and provision of trainings and presentations (for Assessment Services, other WorkplaceNL departments and external stakeholders).
Makes decisions on contentious, complex or extraordinary circumstances concerning coverage, reporting and registration requirements, Interjurisdictional Agreement, the penalty provisions of the Act, processing, corporate restructurings, etc.
In the absence of management, the Assessment Lead provides guidance on audit issues and applies Assessment audits to employer accounts.
Responsible for the ongoing development and maintenance of employer publications, correspondence and forms (including digital aspects).
Evaluates assessment programs, workflow, data and systems to identify trends, issues and opportunities to improve programs, internal processes, systems and services to employers.

Essential Skills and Qualifications

University Degree, preferably in business. A professional accounting designation or Master of Business Administration (MBA) would be considered an asset.
Five years’ relevant experience in a worker’s compensation, public policy or finance and accounting environment.
The successful candidate must be proficient in advanced Microsoft Office Suite applications.
Demonstrated ability to show initiative and independent judgment, in addition to having well-developed interpersonal, written and oral communication, organizational and strong analytical, problem solving and decision-making skills.
Knowledge of and a keen interest in the provincial economic climate, industries and employers operating in this province.
Knowledge of the Workplace Health, Safety and Compensation legislation, policies, procedures, programs and services would be an asset.

What does success look like in this role?

A partnership with the Manager of Assessments working to achieve shared objectives.
A well supported and knowledgeable team of Employer Services Advisors.
Employers and other stakeholders served in a timely and professional manner.
You apply your skills and professional judgement to resolve issues, identify and communicate solutions.
Your leadership and collaboration accomplish department and organization goals.
You recognize and support the need for change and continuous improvement.

Experience and an educational equivalency will be considered.

An eligibility list may be established from this competition to fill future vacancies within a period of six months from the date of this posting.

We thank all candidates for their interest; however, only those selected for further consideration will be contacted.

For more information, please visit www.workplacenl.ca

At WorkplaceNL, we focus on improving quality of life for the people of Newfoundland and Labrador through safe workplaces and support for our clients. We provide occupational health and safety education and help prevent workplace injury and illness. We also provide compensation and support to workers, and their employers, during recovery and return to work.