About the role

For our Omni Outdoor Sales organization, we are looking for a Sales Support Administrator who will provide both sales and administrative support to our Sales Team in the DACH region (Germany, Austria and Switzerland). In this role, you act as a central interface between customers, the Sales Team and internal departments such as Finance, Supply Chain and Marketing. You ensure that sales processes run smoothly, customer data is accurate, and commercial activities are well supported.

Representative Activities

Your key responsibilities

Handle transactional customer inquiries in line with internal standards
Work closely with the Sales Director, Channel Sales Manager, Key Account Managers and Account Managers
Coordinate and manage customer correspondence and mailings
Support the preparation and review of customer presentations
Perform market and customer analysis, including EPOS data analysis
Identify opportunities for Excess & Obsolete (E&O) stock
Maintain and update customer listings and product master data, including in‑ and outlistings
Transfer customer listings and promotional prices into SAP and customer portals
Complete listing and article sheets
Manage product information and visual materials from the Keter database to customer portals
Support the Sales Team with assortment information (AI) preparation and updates towards Supply Chain
Coordinate shipment of catalogues and POS materials
Manage customer sample requests and ensure timely fulfilment in cooperation with Customer Service
Control and review customer listings regularly and flag changes proactively
Prepare offers based on Sales Team price calculations and act as central administrative interface for all offers (outbound and archiving)
Support tender processes and supervise deadlines
Maintain customer master data (contacts, addresses, phone numbers, emails)
Support sales reporting, documentation and compliance certificates (REACH, DOC, LLE, etc.)
Support processing of test reports, audits and BOM-related quality topics
Handle Packaging Ordinance Act inquiries for Keter Germany and Luxembourg (e.g. Interseroh, ARA)
Create POs and MIGO for sales-related invoices
Proactively identify and flag sales-related process issues

Requirements

Your profile

Completed secondary education
First experience in an administrative role, preferably supporting Sales or Customer Service
Strong administrative and data-entry skills with a high level of accuracy
Advanced Microsoft Office skills, especially Excel
Good command of SAP
Fluent German (C1) and good English (B2) as working languages
Structured, analytical and detail-oriented way of working
Proactive, hands-on and able to work independently
Strong communication skills and confident interaction at all levels
Comfortable working in a multicultural and remote team environment
Strong sense of ownership, accountability and results orientation

What we are offering

A market conform salary
30 annual leave days per year
Room to grow and develop
Working together with a great team