About Us

AdNet/AccountNet, Inc. is an 8(a), WOSB, LGBTE and WBE-owned human capital management firm, founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality teams and subject matter experts.

Department

Research Analytics

Location

Throughout Maryland as required, On-site and Hybrid

Duration

Dependent on Project scope and the client's needs

Additional Information

This is in the proposal phase

About the Role

We are seeking an experienced Research Consultant / Business Process Mapping Specialist to lead and support a comprehensive initiative to document and analyze court data–related business processes within judicial or other complex case‑management environments. This role focuses on understanding how operational practices impact data quality, consistency, reporting, and translating those findings into clear, actionable process maps and documentation. The ideal candidate brings strong analytical skills, experience working with courts or large public-sector systems, and the ability to engage diverse stakeholders ranging from clerks, administrators, judges, researchers, and technical teams.

Key Responsibilities

Conduct comprehensive mapping of data‑related business processes across multi‑jurisdictional or enterprise case management environments
Analyze how case data is captured, updated, and flows across the full lifecycle (e.g., initiation, status changes, dispositions, reporting)
Design and facilitate stakeholder engagement activities, including interviews, focus groups, surveys, and facilitated discussions
Review and synthesize existing documentation such as manuals, reference guides, policies, and process descriptions
Develop clear, presentation‑ready process maps, swimlane diagrams, and data flow visualizations
Identify variations, gaps, and opportunities that impact data quality, consistency, governance, and decision‑making
Document findings in structured inventories and reports suitable for executive, technical, and operational audiences
Collaborate closely with a Project Manager and client stakeholders to validate findings and refine deliverables
Communicate complex operational and data concepts clearly in both written and verbal formats

Required Qualifications

5+ years of experience performing business process mapping in judicial systems or other complex case‑management environments
Demonstrated experience analyzing data‑related workflows, information handoffs, and operational practices
Strong background in qualitative research methods, including interviews, focus groups, and surveys
Proven ability to translate operational practices into structured documentation and visual process models
Experience working with public-sector, court, or highly regulated environments
Excellent analytical, organizational, and communication skills

Preferred Experience & Skills

Experience working with court operations, clerks’ offices, judicial workflows, or justice information systems
Knowledge of data governance, data quality, and reporting standards
Familiarity with enterprise or statewide systems supporting case management
Experience conducting statewide or multi‑site assessments
Skilled at engaging diverse stakeholders and supporting change‑management efforts
Proficiency with process mapping tools and documentation platforms

Working Style & Attributes

Detail‑oriented with the ability to see both systemic patterns and jurisdiction‑specific nuances
Comfortable navigating complex organizational environments
Collaborative, professional, and adaptable in stakeholder‑facing settings
Capable of managing multiple activities while meeting structured deliverable timelines

AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes and relationships.