The Role

We are seeking a highly skilled and mission-driven ServiceNow CMDB Technical Lead to own and advance Moderna’s enterprise Configuration Management Database (CMDB). This role is pivotal in ensuring that our CMDB platform is accurate, resilient, and foundational for Digital and the broader Moderna environment. You will serve as the technical owner for the CMDB architecture, Discovery, and Service Mapping, shaping the data model, driving integrations, and establishing governance that enables reliable visibility across Moderna’s digital ecosystem.

In this role, you will partner closely with ServiceNow engineers, Digital, platform and application owners, and cross-functional stakeholders to strengthen operational reliability, security posture, and data quality across the enterprise. The ideal candidate brings deep technical expertise, strong problem-solving skills, and a disciplined approach to engineering. You excel at building scalable platforms, improving data integrity, and driving alignment in a complex, fast-moving environment. This is an opportunity to play a critical role in advancing Moderna’s digital foundation and supporting the mission of delivering transformative medicines to patients.

Here’s What You’ll Do

Own and Evolve the CMDB Platform (CSDM-Aligned) Serve as the primary technical authority for Moderna’s CMDB, owning its architecture, data model, and lifecycle. Lead CSDM enablement and alignment, ensuring CMDB structures and service models map cleanly to CSDM constructs (e.g., Business Services, Technical Services, Service Offerings, applications, and supporting infrastructure).
Define and maintain CMDB standards, including class structures, relationships, attributes, naming conventions, lifecycle states, and governance workflows.
Develop and execute the CMDB roadmap and maturity plan; establish and report on KPIs that reflect data completeness, quality, and trustworthiness (e.g., coverage, freshness, relationship fidelity, duplicate rate, reconciliation outcomes).
Ensure CMDB and service model alignment with Moderna’s Digital strategy and evolving enterprise needs, enabling downstream use cases across ITSM/ITOM/SecOps and reporting.
Lead Discovery, Service Mapping, and Service Modeling Own Moderna’s Discovery strategy, including MID server design, credential management, schedules, performance optimization, and scaling.
Drive continuous improvement of service-to-CI relationships to support end-to-end visibility across Moderna’s critical services.
Design and Govern Integrations & CI Ingestion Patterns (Per CI Class) Design and maintain integrations across cloud platforms (AWS, Azure), identity systems, endpoint tools (Intune, JAMF), network/infrastructure systems, security tools, and application platforms.
Establish CI class data contracts (source of truth, update frequency, required fields, relationship expectations, error handling, and SLAs) to ensure sustainable, supportable integrations.
Drive Data Quality, Controls, and Governance Establish data quality metrics and remediation processes to ensure accuracy, consistency, and currency of CMDB data across CI classes and services.
Provide Technical Leadership and Cross-Functional Influence Function as the CMDB and CSDM subject matter expert, providing guidance, mentorship, and technical leadership to ServiceNow engineers and partner teams.

Here’s What You’ll Need (Basic Qualifications)

Bachelor’s degree in computer science, Information Technology, Engineering, or relevant experience.
7+ years of ServiceNow engineering experience, including at least 4 years focused on designing and developing CMDB solutions.
Deep knowledge of CMDB data modeling, reconciliation rules, identification strategies, and CI lifecycle management.
Strong communication skills, with the ability to influence without direct authority.

Pay & Benefits

The salary range for this role is $130,800.00 - $209,400.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team.