Join Ro as a Senior Manager, Physical Security & Asset Protection

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. We are the only company to offer nationwide telehealth, labs, and pharmacy services, enabled by our vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis to delivery of medication and ongoing care.

Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. We are consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents, earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

The Sr. Manager of Physical Security & Asset Protection is a leadership role responsible for protecting Ro’s People, Places, Product, and Reputation. Reporting to the Sr. Director of Security within the Cyber organization, you will serve as a core pillar of Ro’s integrated cyber-physical risk program. This is a player-coach role where you will lead strategy, process and procedure development, and personally drive execution, shifting the organization away from reactive coverage toward a proactive stance focused on technology-enabled physical controls, fraud prevention, shrinkage reduction, and asset integrity.

Core Responsibilities

Physical Security & Strategy Program Ownership: Design and mature an end-to-end physical security strategy and initiate a security roadmap across multiple large pharmaceutical facilities distributed geographically across the country.
Threat Assessment: Conduct physical threat, vulnerability, and risk assessments of offices and fulfillment centers as the primary input for strategic planning.
Vendor & Stakeholder Management: Establish, lead, and sustain relationships with security vendors and local law enforcement.
Loss Prevention & Internal Controls: Establish processes and controls to deter crime, theft, fraud, sabotage, and unauthorized activity before impact occurs.
Cyber-Physical Convergence & Technology SOC Integration: Partner with the Cyber-Physical SOC to integrate physical security data into intelligence-led security analytics.

What You'll Bring

8+ Years in Physical and Product Security with deep experience in asset protection, supply chain security, or internal investigations.
Deep Experience in Commercial Pharmacy Security with a demonstrated track record in the private sector managing shrinkage and inventory control.
Fraud Detection & Data Fluency with experience using Exception-Based Reporting (EBR) tools.
Investigative Rigor with proven ability to lead sensitive internal investigations.

Bonus Points

Experience specifically securing the supply chain for pharmaceuticals.
Comfort evaluating and deploying modern security technologies.
Ability to inherit a nascent LP program and drive it to maturity.

The target base salary for this position ranges from $157,000 to $185,000, in addition to a competitive equity and benefits package. Ro recognizes the power of in-person collaboration while supporting the flexibility to work anywhere in the United States.

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment.