Primary Skill: Helix Suite Tools

Secondary Skill: Software Languages

Other Skills: Database Technologies

Required Travel: Minimal

Managerial: No

Location: Alpharetta, GA Only (Hybrid Work Model)

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains – delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day.

We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Leads and directs teams to deliver a unique, high quality product, service or product support result within a defined schedule, budget, quality and scope.

What will your job look like?

Job Duties:

The position involves managing the full lifecycle of Helix Service Assurance software project deployments, including planning, installation, integration, testing, and post-deployment support. Responsibilities include preparing and validating software and hardware prerequisites, conducting project risk assessments, and coordinating cross-functional teams such as Integration, QA, Solution Architecture, and Support. The role oversees project budgets, resources, timelines, and risks to ensure delivery within scope, schedule, and cost parameters, while also ensuring SLA compliance. As the primary technical liaison, the position translates complex system configurations into clear stakeholder communication, captures and addresses business requirements, and identifies opportunities for solution enhancements to maximize customer satisfaction and business value. May require occasional travel to client or other company offices up to 20%.

Applicants must be legally authorized to work in the United States for any employer. We are unable to sponsor or take over sponsorship of an employment visa at this time or in the future for this position.

All you need is...

Job Requirements:

Education & Work Experience:

Bachelor’s degree, or foreign equivalent, in Computer Science, Computer Engineering, Information Technology, or a related field, and five (5) years of experience as an Information Technology Professional or in a related role including experience in project management.

Skillsets:

Software Languages: SQL, Java

Database Technologies: Oracle

Helix Suite Tools: Helix Fault Management, Helix Performance Management, Helix Service Management, Helix Mediation, Helix Sentinel, Helix Schematic Views, Helix Fault and Performance Analytics

Project Management Tools: JIRA

Why you will love this job:

You will work on large challenging and complex programs
You will be able to work with the best and brightest minds to collaborate across accounts/regions to provide a single voice
You will have the opportunity to work with the industry most advanced technologies

The base pay for this position ranges from USD $131,456.00 to $151,174.00 per annum, individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to pay, Amdocs offers benefits, take a look at our benefits here.

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.