Benefits:

401(k) matching
Bonus based on performance
Company parties
Health insurance
Paid time off
Training & development

About Touching Hearts at Home:

Touching Hearts at Home is an award-winning provider of in-home senior care services in Upstate, NY. Since 2007, Touching Hearts NY has been committed to empowering older adults to age in place and avoid hospitalization by providing non-medical companion care services, including dementia care, homemaker services, transportation, meal planning and meal preparation.

Position Overview:

The Community Relations Manager plays a vital role in meeting sales targets and achieving organizational growth by cultivating partnerships, generating leads, and enhancing the company’s reputation within the community.

Responsibilities:

Identify, develop and maintain a pipeline of referral relationships with individuals and groups at senior living communities, rehab facilities, hospitals, senior service providers, senior care professionals, and health care providers.
Conduct cold calls, drop-in meetings, presentations, and other sales or community outreach related activities.
Ensure delivery and placement of Touching Hearts literature in places where seniors and their families frequently seek services for seniors; deliver promotional items.
Field incoming client referrals and inquiries.
Network “within a case,” i.e., leverage contacts among our existing clients, and the people and organizations serving them, to develop and strengthen referral source relationships.
Coordinate outreach activities with other marketing efforts such as social media and local events; maintaining social media account weekly with content and responses.
Represent Touching Hearts at select community and industry events, act as ambassador of Touching Hearts to the community.
Support the development and execution of effective promotions or marketing ideas, including social media campaigns.
Distribute promotional gifts, flyers, brochures, and other Touching Hearts marketing materials to different locations.
Maintain business development activity records in WellSky Client Care or Welcome Home CRM system.
Gather and report information about market.
Engage prospective clients to provide information or perform an “intake” to begin services.
Track and report on community outreach activities, referral generation, and sales performance activities and key performance metrics.
Meet or exceed established sales targets and referral goals as defined by organizational objectives.

Qualifications:

Bachelor’s degree in Marketing, Communications or related field
2+ years of successful, measurable business development experience, establishing and maintaining significant accounts, preferably in a health-related or human service-related field
Entrepreneurial perspective, energy, and drive; motivated self-starter with strong organizational skills
Team player with engaging interpersonal skills – upbeat, compassionate, warm, friendly, authentic networker
Creativity and proficiency in developing collateral and social media content
Proficiency with Word, Excel, Outlook, PowerPoint
Great communication skills – articulate, excellent grammar, persuasive

Schedule:

Full Time, 40 hours

Work Setting:

Hybrid; office and field

Compensation:

Base salary $65,000 plus bonus eligibility. Flexible work from home options available.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Touching Hearts®️ at Home is a premier in-home companion care resource. We bring vital caregiving and companionship that make it possible for older adults and those living with disabilities to live at home. We are looking for people who are committed to our value to enhance the quality of life of older adults and people living with disabilities or medical conditions by providing the best in-home care with empathy, excellence and integrity. Our service empowers our clients to age, recover and live with dignity and independence in the comfort of home. Thank you for considering a position with Touching Hearts ®️ at Home. Each Touching Hearts at Home franchise is independently owned and operated. Your application will go directly to the management of the franchisee where all hiring decisions will be made. All inquiries specific to employment at this franchisee should be made directly to the franchise location, and not to Touching Hearts at Home Corporate office.