The Director, Operational Resilience is a key contributing member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team and will be responsible to:

Maintain and evolve Manulife’s Business Continuity Risk Standard KRIs and controls.
Provide 2nd line Oversight and Challenge in evaluating risks related to business continuity and help to ensure we have adequate enterprise controls to mitigate them.
Design processes and tools to support Business Continuity Risk identification and management.
Research industry-related trends, regulations, events and best practices.

The Director will work with many teams across the business and functions to provide oversight and challenge on the identification and evaluation of the Business Continuity risks across the enterprise.

Position Responsibilities:

Under the direction of the AVP, the Director will help to develop and maintain the global Business Continuity Risk Management standard, controls, and related risk assessment, oversight and assurance processes.
Participate in and provide oversight and effective challenge to the outputs of the first line of defence related to the Business Continuity Program, including BIAs, BCPs, and Testing.
Build clear guidance, provide expert consultation, develop and deliver training and deliver high-quality insight.
Support the standardization and automation strategy by designing and/or researching best practices for Business Continuity assessment processes and tools.
Participate in the implementation and maintenance of the Business Continuity risk and control register.
Advise on the investigation of material loss events (and related incidents) caused by Business Continuity disruptions to assess potential systemic weaknesses and ensure appropriate corrective action is taken.
Consolidate and report on Key Risk Indicators and supporting metrics to support risk reporting at the enterprise and divisional levels.
As a change agent, help lead the behavioral and cultural embedding of Business Continuity Risk Management and the Standard across Manulife.
Participate in building an integrated view of Business Continuity risk exposures across the enterprise by collaborating with business and functions.

Support the development of materials and presentations directed to both businesses and Senior Leadership

Required Qualifications:

University Degree (Technology, Business, Risk Management, Auditing or related discipline).
5+ years of progressive experience in Business Continuity.
Hands-on experience in developing Business Continuity risk management policies, standards and controls.
Direct experience with the implementation, execution and/or maintenance of a Business Continuity Risk Management program in a large and complex multinational financial institution.
Performed Business Continuity risk and control assessments, and performance assessments.
Track record in process improvement and process design.
Demonstrated leadership experience and ability to work independently.
Excellent communication skills (oral and written), including presentation skills and demonstrated ability to present at all organizational levels.
Innovative problem-solving skills with the proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment.
Strong interpersonal skills, including demonstrated ability in applying sensitivity and professionalism when communicating across geographical and cultural boundaries.
Strong influence and negotiation skills; ability to achieve consensus in a decentralized/federated environment.
Results-oriented with the ability to work independently and as part of a team, managing multiple priorities within tight deadlines.
Flexibility to accommodate global project schedules, which may include off-hours conference calls and domestic and international travel that may be required.
Strong time management and organizational skills to manage multiple tasks and changing priorities.
Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Preferred Qualifications:

Previous oversight and effective challenge (2nd line of defense) experience is preferred.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary

Location: Montreal, Quebec

Working Arrangement: Hybrid

Salary range is expected to be between $108,000.00 CAD - $158,000.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner, Manulife Named one of Forbes World’s Best Employers 2023, Best Companies to Work for in Asia 2023, and we’ve been recognized as one of Canada’s Top 100 Employers (2024). Manulife included in Bloomberg’s 2023 Gender-Equality Index.

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